Ouch! That Hurts!

Today I got my feelings hurt, but it wasn't on purpose. The person who did it is the nicest, most polite person I think I have ever met. In their enthusiasm and excitement, they announced their upcoming move to a new home. I'm pleased for them, but I also wondered, "Why didn't they call me to help them through the process?".

I confess to a little chest pain as I got the news. As a former corporate trainer, I used to teach others how to deliver superior customer service. I give it my all every single time with every single client I work with. My work is not just work, it is who I am! Therefore, I can't help but take it personally when someone I know doesn't ask me to help them buy or sell their home.

Possibly this person did not want me to know their personal situation. I can understand that. Many do not realize that I hear all kinds of things regarding marital status, financial status, and other personal information on a regular basis. Most aren't aware that I am ethically bound not allowed to reveal sensitive information about my clients, because it could compromise their home sale or purchase. I wouldn't do that sort of thing, anyway. I'm just not that type.

Perhaps they have a good relationship with another REALTOR they trust. If so, I have no problem with that. In fact, I hope that is the situation. My mind played over other various reasons as to why I wasn't called. The rest of them weren't comforting to me, so I had to just let it go.

Sometimes things don't always go smoothly, and it's the nature of the home buying process. However, I do all I can to make a potentially nerve-wracking process as smooth and stress-free as possible. It pains me when I hear the various horror stories of home purchases and sales gone bad. I wish this person and their family the best, and I hope the process goes well for them.